"Supercharge ITSM: How to Automate & Elevate Your IT Service Desk"

#1666643: "Supercharge ITSM: How to Automate & Elevate Your IT Service Desk"

Description:	IT leaders are embracing automation to combat burnout and improve service delivery—but where do you start? With 58% of IT teams spending weeks or even months on routine tasks, no-code automation provides a game-changing solution. From employee onboarding to password resets and Active Directory updates, automation can significantly lighten the load on IT teams and enhance service efficiency. Join us for an insightful session with Info-Tech Research Advisory Fellow, Sandi Conrad, as she walks through a practical playbook to leverage automation for the IT service desk: Pinpoint high-impact automation opportunities, like password resets and onboarding Build a structured automation playbook for your service desk Leverage no-code integration and workflow technologies for seamless execution Secure enterprise-wide buy-in to drive cross-functional automation Don’t miss this opportunity to boost your ITSM strategy! Speakers: Andrew Graf, Chief Product Officer, TeamDynamix A driving force behind the ongoing product strategy at TeamDynamix, Andrew works directly with IT leaders to better understand the emerging needs around the IT Service Desk and how to leverage tech to help. From automation and integration innovations to the use of AI, Andrew can help us solve the challenges ahead. Sandi Conrad, Advisory Fellow, Info-Tech Research Group Sandi Conrad is a Fellow and Distinguished Analyst with Info-Tech Research Group, who provides advisory services to IT leaders in a variety of industries and complexities. Sandi works with COBIT, ITIL, LEAN and ISO frameworks to help clients create strategies or realign operational and tactical approaches to strategic needs. Prior to joining Info-Tech Sandi was instrumental in establishing software divisions for three separate companies, a Large Account Reseller, a Systems Integrator, and a Value-Added Reseller, and was one of the first Software Contract Administrators in Canada. Sandi applied her entrepreneurial skills to open her own software and consulting company, delivering software licenses to small and medium businesses and local government. She provided consulting and advisory services to a wide variety of organizations interested in optimizing spending and surviving vendor audits.
More info:	https://iw-resources.informationweek.com/free/w_tean428/

Description:

IT leaders are embracing automation to combat burnout and improve service delivery—but where do you start? With 58% of IT teams spending weeks or even months on routine tasks, no-code automation provides a game-changing solution. From employee onboarding to password resets and Active Directory updates, automation can significantly lighten the load on IT teams and enhance service efficiency.

Join us for an insightful session with Info-Tech Research Advisory Fellow, Sandi Conrad, as she walks through a practical playbook to leverage automation for the IT service desk:

Pinpoint high-impact automation opportunities, like password resets and onboarding
Build a structured automation playbook for your service desk
Leverage no-code integration and workflow technologies for seamless execution
Secure enterprise-wide buy-in to drive cross-functional automation

Don’t miss this opportunity to boost your ITSM strategy!

Speakers:

Andrew Graf, Chief Product Officer, TeamDynamix
A driving force behind the ongoing product strategy at TeamDynamix, Andrew works directly with IT leaders to better understand the emerging needs around the IT Service Desk and how to leverage tech to help. From automation and integration innovations to the use of AI, Andrew can help us solve the challenges ahead.

Sandi Conrad, Advisory Fellow, Info-Tech Research Group
Sandi Conrad is a Fellow and Distinguished Analyst with Info-Tech Research Group, who provides advisory services to IT leaders in a variety of industries and complexities. Sandi works with COBIT, ITIL, LEAN and ISO frameworks to help clients create strategies or realign operational and tactical approaches to strategic needs.

Prior to joining Info-Tech Sandi was instrumental in establishing software divisions for three separate companies, a Large Account Reseller, a Systems Integrator, and a Value-Added Reseller, and was one of the first Software Contract Administrators in Canada. Sandi applied her entrepreneurial skills to open her own software and consulting company, delivering software licenses to small and medium businesses and local government. She provided consulting and advisory services to a wide variety of organizations interested in optimizing spending and surviving vendor audits.

More info:

https://iw-resources.informationweek.com/free/w_tean428/

Date added	Feb. 14, 2025, 7:47 p.m.
Source	InformationWeekk
Subjects	Microsoft Active Directory / LDAP PodCasts / Webcast / Webinar / eSummit / Virtual Event etc.
Venue	March 13, 2025, midnight - March 13, 2025, midnight