From Chaos to Control: Transform Incident Management

#1672069: From Chaos to Control: Transform Incident Management - Tuesday, March 25, 2025

Description:	Incident response can make or break IT operations. When the response is fragmented, communication breaks down, teams operate in silos, service disruptions last longer, and accountability suffers - resulting in repeated failures. IT leaders must bridge the gaps between ITOM, ITSM, and IT Incident Management to drive faster resolution and long-term resilience. This session cuts through the noise, providing leaders with a clear framework to optimize incident management, improve cross-team coordination, and ensure IT is positioned as a strategic enabler of business continuity. Walk away with actionable strategies to streamline processes, eliminate inefficiencies, and lead your organization into a new era of IT operations excellence. Key Takeaways: – Learn how to break down barriers between ITOM, ITSM, and IT Incident Management to improve coordination and accelerate incident response. – Discover strategies to ensure clear ownership and better tracking of incidents to prevent recurring failures. – Position IT operations as a proactive enabler of resilience and operational excellence, not just a reactive problem solver. – Identify and remove inefficiencies that slow response times, improving both short-term fixes and long-term stability. – Walk away with a proven approach to improving cross-team collaboration, reducing downtime, and delivering measurable IT and business outcomes.
More info:	https://webinars.techstronglearning.com/from-chaos-to-control-transform-incident-management?utm_campaign=8602474-2025.03.25-Xurrent-DO&utm_source=hs_email&utm_medium=email&utm_content=349392453&_hsenc=p2ANqtz-8uTgBfi3L-YvDoFTX1R8Yr_JoMZ_akYE0QCqKbyafw4VUsUJ1qSyRhME4XlK8VJMYazPHYS2iWF6wi54s49QJZXxAmgA

Description:

Incident response can make or break IT operations. When the response is fragmented, communication breaks down, teams operate in silos, service disruptions last longer, and accountability suffers - resulting in repeated failures. IT leaders must bridge the gaps between ITOM, ITSM, and IT Incident Management to drive faster resolution and long-term resilience. This session cuts through the noise, providing leaders with a clear framework to optimize incident management, improve cross-team coordination, and ensure IT is positioned as a strategic enabler of business continuity. Walk away with actionable strategies to streamline processes, eliminate inefficiencies, and lead your organization into a new era of IT operations excellence.

Key Takeaways:

– Learn how to break down barriers between ITOM, ITSM, and IT Incident Management to improve coordination and accelerate incident response.
– Discover strategies to ensure clear ownership and better tracking of incidents to prevent recurring failures.
– Position IT operations as a proactive enabler of resilience and operational excellence, not just a reactive problem solver.
– Identify and remove inefficiencies that slow response times, improving both short-term fixes and long-term stability.
– Walk away with a proven approach to improving cross-team collaboration, reducing downtime, and delivering measurable IT and business outcomes.

More info:

https://webinars.techstronglearning.com/from-chaos-to-control-transform-incident-management?utm_campaign=8602474-2025.03.25-Xurrent-DO&utm_source=hs_email&utm_medium=email&utm_content=349392453&_hsenc=p2ANqtz-8uTgBfi3L-YvDoFTX1R8Yr_JoMZ_akYE0QCqKbyafw4VUsUJ1qSyRhME4XlK8VJMYazPHYS2iWF6wi54s49QJZXxAmgA

Date added	March 20, 2025, 3:38 a.m.
Source	Tech Strong Learning
Subjects	Incident Response / Incident Handling PodCasts / Webcast / Webinar / eSummit / Virtual Event etc. Security Management/Strategic Security/ROI/ROSI
Venue	March 25, 2025, midnight - March 25, 2025, midnight