#1702876: The Future of the IT Service Desk: AI, Automation & Smart Service
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As IT leaders embrace AI and automation, the service desk is evolving faster than ever. From reducing manual processes to enhancing end-user support, the impact is transformational. But what are the challenges, and how can IT teams maximize the benefits? Join us for an insightful discussion with Digital Solutions Strategist & Tech Enthusiast, Bill Kleyman, as we explore key trends shaping the modern IT service desk. From shift-left strategies to Conversational AI and low-code/no-code ITSM, this session will dive into the latest innovations driving efficiency and service excellence. ITSM Automation Challenges: Overcoming common hurdles like admin overhead, manual processes, and integration gaps Benefits of Automation & Integration: Streamline processes, save time, and reduce resource drain Low-Code / No-Code ITSM: Benefits of implementing an easy and user-friendly ITSM platform Going Beyond IT: The role of ESM and how it improves workflows across the organization Leveraging AI: Using automation and AI to reduce workloads and enhance service delivery |
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| More info: | https://iw-resources.informationweek.com/free/w_tean434/ |
| Date added | Sept. 15, 2025, 3:47 p.m. |
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| Source | Information Week |
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